These are the rules for using 24Host7. We wrote them to be read, not skimmed past. If anything is unclear, ask us.
Last updated September 23, 2026
These terms are the agreement between you and DivyWeb LLC, an Arizona limited liability company doing business as 24Host7 ("24Host7," "we," "us"). "You" means the person or business that signs up for or uses our services. If you sign up for a business, you confirm you are allowed to agree to these terms on its behalf.
They cover our website, your account area, domain registration, website hosting, and anything else we provide (together, the "services"). Our privacy policy and refund policy are part of these terms.
You accept these terms when you check the box to agree at checkout or create an account. You must be at least 18 years old to buy our services.
You choose to pay monthly or yearly when you order. Your service renews automatically for the same length of time, at the same price, until you cancel. We charge the card on file on each renewal date.
If we ever change the price of your plan, we will email you at least 30 days before the new price applies, so you have time to cancel if you want to.
We send a renewal reminder by email before each yearly renewal.
You can cancel any time, online, the same way you signed up: from your account area, or by sending us a message. There is no phone call to make and no reason required.
When you cancel, your service stays on until the end of the period you already paid for, then it ends. Cancelling in your first 30 days of hosting gets you a refund under our refund policy. Before your service ends, download a copy of anything you want to keep. We delete hosting account data when the account closes.
Prices are shown on our website and in your order. There is no setup fee. Invoices are due on the date shown, and we charge your card on file automatically. Sales tax or other taxes are added where the law requires them.
If a payment fails, we email you and try again. If an invoice is still unpaid 30 days after its due date, we may suspend your service until it is paid. If it stays unpaid for 30 more days, we may close the account and delete its data. We do not charge late fees or reconnection fees. Suspended service is turned back on during business hours, Monday through Friday, 9 a.m. to 6 p.m. Arizona time, once payment is received.
If you think a charge is wrong, tell us within 60 days of the invoice date and we will look into it. Unpaid balances may be referred to a collection agency.
Charges appear on your card statement as DIVYWEB LLC.
We register domain names for you through an accredited domain registrar. The domain is registered in your name, and you are its owner. These rules also apply:
Your plan includes the number of websites and storage space shown when you order. Hosting is shared, which means your site shares a server with other customers' sites. To keep things fair and fast for everyone, you may not use your account for:
If your site uses too much of the server, we will contact you first and help you find a fix, like a bigger plan. If it is harming other customers right now, we may limit it first and contact you right after.
You are responsible for everything on your website, including its words, images, and information. We do not check, and are not responsible for, the accuracy of anything shown on a customer website.
You are also responsible for the software your website runs on, if it uses any. That includes blogs, WordPress, Joomla, Magento, their plugins and themes, and custom PHP scripts, whether you installed them or someone you hired did. It is your job to:
We keep our servers updated and secure. We do not install, update, repair, or maintain software you supply.
We save a copy of your hosting account every night and can use it to help restore your site. These copies are a safety net, not a guarantee. You are responsible for keeping your own copy of your website and data.
We do not look through your files except when you ask us to, to keep our servers safe, or when the law requires it.
Our servers run around the clock. Sometimes we need to do maintenance. When we plan maintenance that will interrupt your service, we give at least 48 hours notice by email whenever we can.
Our uptime promise: if your website is down for more than 8 hours total in a calendar month because of a problem with our servers, tell us within 30 days and we will add one free month to your account. You can receive up to 4 free months per calendar year. This does not cover problems caused by your own website or software, or events outside our control, like natural disasters, power grid failures, or failures of the internet outside our network.
Support is by written request through our support form or your account area. A real person answers within one business day. We help with your hosting account, your domain, and moving your site. We cannot fix problems caused by changes, code, or add-ons made by you or someone you hired, but we will tell you what we find.
You are responsible for your website and everything on it, and for anyone you give access to your account. You may not use our services to:
If we believe in good faith that an account is breaking these rules, we may suspend it. If it is harming others or is illegal, we may do so right away, then contact you. Otherwise, we will contact you first and give you a chance to fix it. We cooperate with law enforcement, and we may share information about security attacks with the operators of affected networks.
Keep your password safe. Use a strong password you do not use anywhere else, and turn on two-step login in your account area if it is offered. Tell us right away if you think someone else has gotten into your account.
If you believe a site we host uses your copyrighted work without permission, send a notice through our support form with the details required by the Digital Millennium Copyright Act. We respond to valid notices and may remove the material. We close the accounts of repeat infringers.
We may end your service if you seriously break these terms, as described above. We may also stop offering a service for any reason with at least 30 days notice by email. If we do that, we refund the unused part of anything you prepaid, except domains, which stay registered to you.
Some places do not allow these limits, so they may not all apply to you. Nothing in these terms limits liability that cannot be limited by law.
If someone makes a legal claim against us because of your website content or because you broke these terms, you agree to cover our reasonable costs of dealing with it, including reasonable attorney fees. We will tell you promptly about any such claim and let you take part in the defense.
We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, fire, flood, war, government action, power or internet outages, or failures of other companies' systems.
We may update these terms. If we make an important change, we will email you at least 30 days before it takes effect. If you do not agree with the change, you can cancel before then. Continuing to use the services after the change takes effect means you accept it.
These terms are governed by the laws of the State of Arizona. If you have a problem, please contact us first. Most issues are solved quickly by a real person.
If a dispute cannot be worked out, it will be handled in the state or federal courts located in Maricopa County, Arizona, and both of us agree to those courts. In a legal action about these terms, the winning side may recover its reasonable attorney fees, as Arizona law allows.
Send us a message. A real person reads it and answers within one business day.